Legal and privacy policy

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Last updated: September 2026

Welcome to Help4Minds. We are committed to protecting your privacy, maintaining absolute confidentiality, and ensuring your personal data is handled safely and transparently in accordance with the UK GDPR and the Data Protection Act.

1. Who we are & data controller

Help4Minds is operated by Carl McKay, providing confidential Integrative Therapeutic Coaching, Clinical Hypnotherapy, and EFT Tapping.

For the purposes of data protection laws, Carl McKay is the Data Controller for your information.

2. Information we collect

We may collect personal and sensitive information that you provide directly to us through contact forms, email, WhatsApp, telephone, or during bookings, including:

  • Your name, email address, phone number, and location.
  • Details about your enquiry, background history, or support needs.
  • Special category data: Due to the nature of therapeutic services, we may securely process health-related information you share to safely tailor your sessions.
  • Anonymous website analytics and cookies to monitor site traffic and improve performance.

3. How we use your information

Your personal data is used strictly to:

  • Respond to your messages, enquiries, and free discovery call requests.
  • Arrange, manage, and deliver professional coaching and hypnotherapy sessions.
  • Maintain accurate professional records as required by clinical best practice.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Data storage, security & retention

All personal information, session notes, and contact details are stored securely using encrypted, password-protected digital systems or locked files.

In accordance with UK professional insurance and clinical guidelines, client files and records are securely retained for a standard period of 7 years following the conclusion of your therapy, after which they are permanently and securely destroyed.

5. Your legal rights

Under the UK GDPR, you have the explicit right to:

  • Request access to a copy of the personal information we hold about you.
  • Request corrections to any inaccurate data.
  • Request the erasure or restriction of your data (subject to our legal retention duties for clinical records).
  • File a formal complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise your rights, please contact carl@help4minds.uk.

6. Cookie policy

This website uses cookies to enhance performance, manage navigation, and collect anonymous usage analytics. Cookies do not collect personal details unless provided voluntarily via a form. You can manage, block, or delete cookies through your web browser settings at any time.

7. Intellectual property & copyright notice

All original written content, layout structures, and frameworks on this website—including materials relating to the neurobiology of trauma, coercive control, and loop-breaking recovery—are the intellectual property of Carl McKay and Help4Minds, protected under the UK Copyright, Designs and Patents Act 1988. Unauthorised copying, plagiarism, or distribution of this text without express written permission is strictly prohibited and legally actionable.

8. Disclaimer & terms of use

  • Professional services: Help4Minds provides structured coaching and hypnotherapy for long-term well-being and loop-breaking recovery. Outcomes depend heavily on client engagement, and no specific results can be guaranteed.
  • Medical disclaimer: Services are not a substitute for professional medical, psychiatric, or clinical diagnosis. If you are under psychiatric care or taking medication, please consult your medical practitioner before beginning sessions.
  • Not a crisis service: Help4Minds is not an emergency crisis intervention team. If you are in immediate danger, please call 999 or contact the Samaritans on 116 123 immediately.
  • Confidentiality safeguards: All client sessions are strictly confidential. The only exceptions to confidentiality occur if there is a legal obligation to disclose information, or if there is a clear, immediate risk of serious harm to yourself or others.